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International Wire is one of North America’s leading wire manufacturers, known for delivering high‑quality products with consistency and care. With decades of experience behind them, the company is powered by a team of seasoned professionals—many with 25 to 40 years of hands‑on expertise. Their deep knowledge forms the foundation of International Wire’s strong technical capabilities and dependable production standards.
With multiple facilities across the region, International Wire takes pride in its commitment to precision, reliability, and operational excellence. The company plays an essential role in supporting a wide range of commercial and industrial applications, helping businesses operate smoothly and efficiently.
International Wire faced a major challenge: a large part of its workforce had 20–40 years of experience, and most of their expertise lived only in their heads or in old personal black notebooks.
As these veteran, often experienced employees began retiring, their deep operational knowledge was leaving with them.
With tightly coupled plans and processes that created cascading effects across production, losing this tribal knowledge put the company at serious risk. Without capturing and documenting what these experts knew, International Wire stood to lose critical skills essential for consistent, reliable operations.
Adoption of new documentation methods was challenging, even though the team had previously experimented with video capture. This changed with DeepHow, which introduced an easier way to document legacy skills.
DeepHow enabled simple video production, automatically structured steps, quick multilingual translations, and a centralized, searchable knowledge base. Additionally, real-time communication across the workforce improved significantly, replacing outdated methods like email, paper notices, and daily LDM meetings that often caused misunderstandings.
Instant language translation further ensured consistent understanding of instructions and eliminated friction caused by language barriers.
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What, when questioned, would the other option be? How decades of skills would be maintained without DeepHow:
Start capturing, structuring, and activating your expert
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