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International Wire is one of North America’s leading wire manufacturers, known for delivering high‑quality products with consistency and care. With decades of experience behind them, the company is powered by a team of seasoned professionals—many with 25 to 40 years of hands‑on expertise. Their deep knowledge forms the foundation of International Wire’s strong technical capabilities and dependable production standards.
With multiple facilities across the region, International Wire takes pride in its commitment to precision, reliability, and operational excellence. The company plays an essential role in supporting a wide range of commercial and industrial applications, helping businesses operate smoothly and efficiently.
International Wire faced a major challenge: a large part of its workforce had 20–40 years of experience, and most of their expertise lived only in their heads or in old personal black notebooks.
As these veteran, often experienced employees began retiring, their deep operational knowledge was leaving with them.
With tightly coupled plans and processes that created cascading effects across production, losing this tribal knowledge put the company at serious risk. Without capturing and documenting what these experts knew, International Wire stood to lose critical skills essential for consistent, reliable operations.
Compounding the problem, many new hires spoke English as a second language, making it even harder to transfer complex, tacit knowledge. Without capturing and documenting what these experts knew, International Wire stood to lose critical skills essential for consistent, reliable operations.
Adoption of new documentation methods was challenging, even though the team had previously experimented with video capture. This changed with DeepHow, which introduced an easier way to document legacy skills. Adoption of new documentation methods had always been challenging the team had never found a practical way to capture expertise on video. That changed with DeepHow.
DeepHow paved the way for video-based knowledge capture, making it easy and natural for the first time. The platform streamlined video creation, automatically organized steps, delivered fast multilingual translations, and centralized all training into a searchable knowledge base.
International Wire took a strategic, centralized approach to operational knowledge management. Rather than allowing each plant to independently define how knowledge was captured and shared, they established enterprise ownership and standardized processes. This ensured consistency across sites, accelerated adoption, and enabled the organization to scale best practices without repeated trial and error or fragmented execution.
Communication across the workforce also improved, giving teams a reliable, consistent way to share information ensuring nothing was missed regardless of shift, location, or language. Instant language translation further reduced misunderstanding and eliminated friction caused by language barriers, making instructions accessible and accurate for everyone.
A real-world example demonstrated how DeepHow enables safer, more consistent execution. Recurring incidents had been putting workers at risk, with minor injuries that could easily have become more serious. By capturing the correct process on video through DeepHow, the team uncovered that operators across different sites were performing the task differently. They also identified an equipment change that enabled a safer method, eliminating unnecessary hand exposure.
That single video, shared and standardized across all locations, helped prevent future injuries and aligned teams around the safest way to perform the task.For veteran employees with decades of experience, the stakes are even higher. Without a structured system, critical knowledge leaves with retirement. DeepHow ensured that more than 45 years of frontline expertise was captured, preserved, and made accessible to future operators.
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