Security and Trust at DeepHow
DeepHow is committed to protecting customer data and maintaining the highest standards of security, privacy, and reliability. We design, build, and operate our platform using industry-recognized security frameworks and continuously evaluate our controls to help safeguard customer information.
Security is embedded into our governance, engineering, and operational processes. Our program is designed to protect the confidentiality, integrity, and availability of customer data while supporting compliance with global data protection standards.
DeepHow maintains a comprehensive information security program aligned with recognized industry frameworks, including the SOC 2 Trust Services Criteria and ISO 27001. DeepHow is SOC2 Type II certified.
Our security governance framework includes:
Security risks are evaluated on an ongoing basis and incorporated into our product development, infrastructure design, and operational processes.
DeepHow operates as a cloud-native SaaS platform utilizing trusted cloud service providers that maintain industry-leading physical and environmental security controls.
We implement layered security controls designed to protect network infrastructure, including:
DeepHow designs services for reliability and continuity by implementing:
DeepHow protects customer data using strong encryption standards and secure data handling practices.
All customer data transmitted between users, applications, and services is encrypted using TLS 1.2 or higher.
Customer data stored in DeepHow systems is encrypted using AES-256 or an equivalent industry-standard encryption method.
DeepHow uses managed key management services from trusted cloud providers. Access to encryption keys is restricted, monitored, and regularly reviewed.
DeepHow uses logical isolation mechanisms to ensure that customer environments remain segregated. Access to customer data is controlled through strict authentication, authorization, and tenant-level access controls.
Customers maintain full ownership of their data stored or processed within DeepHow.
Security is integrated throughout DeepHow’s Software Development Life Cycle (SDLC). Our development processes include:
Security testing is conducted prior to production deployment and throughout the system lifecycle.
DeepHow implements strong identity and access management controls to protect customer and internal systems.
DeepHow maintains centralized monitoring and logging systems to detect, investigate, and respond to security events.
DeepHow maintains a formal incident response program designed to:
DeepHow performs automated and scheduled backups of critical customer data and system configurations. Backups are encrypted and stored securely within cloud storage environments.
We maintain disaster recovery procedures designed to support service restoration and minimize operational disruption.
DeepHow maintains a security-aware workforce through:
DeepHow is committed to protecting personal data and customer content. Our privacy program is designed to support global data protection requirements.
We collect only information necessary to deliver and support our services. Customer organizations determine the data they upload or manage within the platform.
Customer data is used to:
DeepHow does not sell customer data.
DeepHow may engage vetted sub-processors or service providers to support service delivery. All sub-processors are subject to security and privacy review and contractual protections.
DeepHow uses analytics technologies to improve platform usability, performance, and customer experience. These tools may collect aggregated usage data, including navigation behavior, feature interactions, and engagement metrics.
Where session replay or behavioral analytics technologies are used:
These technologies are used solely to improve product quality and user experience.
DeepHow uses artificial intelligence technologies to support workflow automation and knowledge capture. We implement governance controls to help ensure responsible and secure AI usage.
Customer data processed within AI-supported features is used to deliver functionality requested by customers. DeepHow does not use customer data to train generalized AI models since the models in use are pre-trained.
DeepHow maintains AI oversight practices, including:
DeepHow maintains an independent SOC 2 Type II audit covering security, availability, and confidentiality controls. The SOC 2 report is available to customers and prospective customers upon request and subject to confidentiality agreements.
DeepHow aligns its security program with multiple industry frameworks and regulatory standards (our alignment with these frameworks does not imply formal certification), including:
Alignment indicates that DeepHow evaluates and maps its controls to these frameworks; our alignment with these frameworks does not imply formal certification.
Security is a shared responsibility between DeepHow and our customers. Customers are responsible for:
DeepHow provides tools and security features to help customers maintain a strong security posture.
Customers retain ownership of all content and data they upload, generate, or manage within DeepHow. DeepHow processes customer data solely to provide contracted services.
Customers and prospective customers may request additional security documentation, including:
For security or privacy inquiries, please contact: security@deephow.com
DeepHow continuously enhances its security, privacy, and compliance programs in response to evolving threats, regulatory changes, and customer expectations. Security reviews, audits, and control improvements are conducted regularly as part of our operational processes.
